Privacy Policy
Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you. We’re committed to complying with all applicable privacy legislation and to upholding the Australian Privacy Principles. “Personal information” is information we hold which is identifiable as being about you. “Services” means the medical billing question and answer service provided through the website with the URL www.mbsanswers.com.au
What this policy is about
This Privacy Policy covers the information we collect about you when you use our services, or otherwise interact with us by using our website. Use of the terms ‘we’ and ‘us’ means Margaret Faux, Solicitor ABN 15 580 834 590.
If you do not agree with this policy, do not access, use or interact with our website or any other aspect of our business.
What information do we collect?
We only collect the personal information that is necessary to lawfully and ethically carry on our business, to provide the services, to communicate efficiently with our clients and contacts, to keep our clients and contacts informed of legal developments and events, and to responsibly market our Services. Kinds of personal information we collect include the following:
Information you provide to us: We collect information about you when you input it into the Services or otherwise provide it directly to us such as your name, email address and mobile phone number.
Information we collect automatically when you use the Services: We collect information about you when you use our Services, including browsing our website and taking certain actions within the Services.
Your use of the Services: We keep track of certain information about you when you visit and interact with any of our Services. This information includes the links you click on.
Device and Connection Information: We collect information about your computer, phone, tablet, or other devices you use to access the Services. This device information includes your connection type and settings when you install, access, update, or use our Services. We also collect information through your device about your operating system, browser type, URLs of referring/exit pages and device identifiers.
Cookies and Other Tracking Technologies: Our third-party partners, such as our advertising and analytics partners, use cookies and other tracking technologies to provide functionality and to recognise you across different Services and devices.
How do we use information we collect?
Generally: We will maintain the confidentiality of the information of our clients and will not disclose such information unless we have the individual’s instructions or are legally able to do so.
To provide the Services: We use information about you to provide the Services to you, including to answer your medical billing questions.
To communicate with you about the Services: We use your contact information to send transactional communications via email and within the Services, including asking for clarification about a question you have submitted or informing you that an answer to your question is already available on the website.
Customer support: We may use your information to resolve technical issues you may encounter, and to improve the Services.
For safety and security: We use information about you and your Service use to verify activity, to monitor suspicious or fraudulent activity and to identify violations of Service policies.
To protect our legitimate business interests and legal rights: Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions.
How do we store and secure information we collect?
We take appropriate steps to ensure that the information you provide to us is secure.
In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the internet, we cannot guarantee that data, during transmission through the internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.
How do we share information we collect?
We share information with third parties that help us operate, provide, improve, integrate, customise, support and market our Services.
Generally, we will only disclose personal information for a purpose that is related to the service we are providing. We may disclose personal information to organisations that provide us with professional advice, such as solicitors, accountants and business advisors, and to contractors to whom we outsource certain functions such as data entry.
Service Providers: We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under close instruction from us, including policies and procedures designed to protect your information.
Links to Third Party Sites: The Services may include links that direct you to other websites or services whose privacy practices may differ from ours. If you submit information to any of those third party sites, your information is governed by their privacy policies, not this one. We encourage you to carefully read the privacy policy of any website you visit.
Changes to our Privacy Policy
We may change this privacy policy from time to time. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice by adding a notice on the Services homepages. We encourage you to review our privacy policy whenever you use the Services to stay informed about our information practices and the ways you can help protect your privacy. If you disagree with any changes to this privacy policy, you will need to stop using the Services as outlined above.
Contacting us about privacy
To enquire about any privacy issue, to make a request for access to or correction of personal information, or to complain about a possible privacy breach, please contact our privacy officer here.